Webinar - What To Say in Your Very Worst Customer Situations
Webinar - What To Say in Your Very Worst Customer Situations
Rich Gallagher loves worst-case scenarios. Why? Because they hold the key to truly excellent service and success for your business. When you and your team learn the same skills that hostage negotiators, police officers, and crisis counselors use in their very worst situations, you become supremely confident in any customer situation.

This TCIA webinar will cover skills like:
-How to banish criticism - by "leaning into" it with gusto!
-Getting people on board with your schedules, your prices, and your boundaries
-How to keep arrogant, entitled customers from ever intimidating you
-Trigger phrases to never say
-Grounding angry outbursts with the skill of a bomb squad
Discounted member price: 24.95
44.95
You could save: 44.5%