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Crew Leader Qualification Workshop

Hint: Purchase, study and complete the Crew Leader manual before attending the Crew Leader Qualification workshop.  The manual is $79.99 for TCIA members and $124.99 for non-members. Get started by purchasing the manual here.

The one-day workshop is highly interactive with nine activities to help learn or hone leadership skills. Topics and activities include:
-how to communicate with clients
-how to create and maintain professionalism on your crew
-how to motivate crew members
-how to train crew members
-how to deal with conflicts including clients and crew members

There is an exam at the end of the workshop. You must pass the exam in order to earn your Crew Leader Qualification.

Cancellations: Cancellations must be made in writing to TCIA either by fax to 603-314-5386 or by email to No telephone cancellations accepted. Cancellations must be received 3 business days before the workshop starts for a full refund less $35 administration fee. Registrations are transferrable.
By virtue of your registration, you agree to the cancellation terms as outlined.


Cost is $295 for members and $395 for nonmembers. (Lunch is included with your registration.)

Instructors: Bob Mead, CTSP, QCL and Gary Ickes, CTSP, QCL
Photo release: By virtue of your attendance, you agree to the use of your likeness in TCIA's promotional materials.
1/23/2019 8:00 AM - 5:00 PM
Fredericksburg Hospitality House Hotel Room: Washington Room 2801 Plank Road Fredericksburg, VA 22401
Online registration not available.